In a Nutshell: …
In a Nutshell: Don’t criticize, condemn or complain. Give honest and sincere appreciation. Arouse in the other person an eager want.
From what book is this derived from and what page will you ONLY find this in it? The first one who gets the answer correct will receive a specially picked gratitude rock from your truly. There will be no cost to you AT ALL except knowing the right answer to this 2 part question.